Shipping policy

Order Processing

All physical orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. During high-demand periods, processing may take an additional 1–2 days.

 

Domestic Shipping

Estimated delivery times after processing:

• Standard Shipping: 7–15 business days

Once your order ships, you'll receive a confirmation email with your tracking number. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or events outside our control.

 

International Shipping

We currently ship to select international destinations. Estimated delivery times vary by location and are provided at checkout. International customers are responsible for any customs duties, import taxes, or fees imposed by their country. We are not responsible for delays due to customs processing.

 

For customers in the European Union: you have the right to cancel or return your order within 14 days of receipt under the EU cooling-off period. Please refer to our Refund Policy for full details.

 

Digital Products

Digital download products are delivered instantly via email upon payment confirmation. No shipping is required. If you do not receive your download link within 15 minutes of purchase, please check your spam folder or contact us at support@shopvanthe.com.

 

Lost or Damaged Packages

If your package arrives damaged, please photograph the damage and contact us within 7 days of delivery. We'll evaluate the issue and make it right.

 

Contact

For any shipping questions, reach us at support@shopvanthe.com.